FREQUENTLY ASKED QUESTIONS
Q: How do I reach Lit Curls?
A: Just email us! Just so you know... We will never leave you hanging! We ALWAYS answer ALL emails. Just reach out to us and we are happy to help you right away. We are available M-Sat. via email. All emails are answered within a maximum of 24 hours. Make sure you check your spam folder if you do not get our response. We always respond. (closed on Sundays) ContactUs@LitCurls.com
Q: After I purchase Lit Curls, how long does it take to arrive at my address?
A: Lit Curls takes 7-10 business days (business days are M-F, no holidays) to be delivered to your address. We ship Priority Mail with signature confirmation, which means that you must sign for your package.
Q: How do I know if Lit Curls will work for my hair?
A: We are super sure that you will be able to wear your afro type hair with the "Curly Look" using the Lit Curls product. We are so sure that this product will work for you that we provide a FREE Zoom consultation to show you how to apply the product for your particular hair type. Simply reach out and tell us you need an appointment. ContactUs@LitCurls.com
Q: Is there a money back guarantee? What if I don’t like Lit Curls or it does not work for me?
A: If you want to see your natural hair moisturized, defined, curly and wavy, you are going to have to take a leap of faith. Lit Curls is an awesome product for natural hair. This product is not returnable or refundable. Orders can not be cancelled. But, if you would like free, private help applying the product to your hair via a Zoom video meeting, click this link HELP ME!
Q: Can I cancel my order? Can I return my order? Can I get a refund?
A: Lit Curls is an awesome product for natural hair. This product is not returnable or refundable. Orders can not be cancelled.
Q: I received my order and it is not correct. What do I do?
A: We try our absolute best to never make mistakes. Because we are human mistakes happen from time to time just email us! Just so you know... We will never leave you hanging! We ALWAYS answer ALL emails. Just reach out to us and we are happy to help you right away. We are available M-Sat. via email. All emails are answered within a maximum of 24 hours. Make sure you check your spam folder if you do not get our response. We always respond. (closed on Sundays) ContactUs@LitCurls.com
Q: Why does lit curls work? Is it a chemical or something?
A: Lit Curls does not chemically or permanently alter your hair. Lit Curls makes a temporary "cast" over/around your hair strands. Lit Curls temporarily loosens the natural curl pattern and then keeps it that way until you wash it out. You must use the product daily to maintain your hair.
Q: Can somebody call me about this product?
A: Sure! Simply send an email to ContactUs@LitCurls.com We accept telephone calls from Lit Curls customers only. Even though we are an ecommerce company; we are real people and wish to serve you! If you have not purchased the product please read our web site or send an email with any question that you may have.
Q: What about color treated hair?
A: Lit Curls is 100% safe to use on color treated hair. No waiting after coloring is required. Lit Curls is not a relaxer, texturizer or any chemically altering hair product. Lit Curls does not permanently alter your hair Lit Curls is a super moisturizing 3 step product that defines your natural hair curl pattern. Lit Curls allows you to wear your natural afro type hair in the "curly look"
Q: Do you have to have clean hair to use this product?
A: You must start with clean wet or dry hair. (air dried hair gives the best results) Do not use hair conditioner.
Q: Is this a black company or a “black fronted company”?
A: YES! Lit Curls is owned and operated by black women! This product was created by black women for black women with natural hair. That's why we love it and that's why it works.
Q: Will Lit Curls work on 4C super tight coarse hair?
A: Lit Curls is STRONG; this product does not chemically alter your hair. Use Lit Curls to make your curls pop and stay put after drying. You must use the product daily to maintain your hair. Results on 4C hair will be defined, moisturized, shiny, small curls and waves all over your head.
Q: Is Lit Curls a relaxer or texturizer?
A: Lit Curls DOES NOT CHEMICALLY ALTER HAIR! Use Lit Curls to get defined, moisturized, shiny, soft and controlled natural curls and waves. Maintain it daily with the Lit Curls product. When you are ready to wash it out; your hair will return to its original state. Lit Curls is not a texturizer, relaxer, perm, or jerri curl. All of these products chemically and permanently alter your hair. Wash Lit Curls out and your hair is back to the way it was before you used it.
Q: Why is Lit Curls so expensive?
A: We don't think Lit Curls is expensive. It is not equal to products that you get from a local beauty supply store. Lit Curls is a PREMIUM natural hair product. We use premium ingredients to produce premium results. Lit Curls is worth every penny for those of us that want our natural hair looking gorgeous!
Q: What are the ingredients used to make Lit Curls?
A: Click this link to out our page called “what’s in it” for a full ingredients list.
Q: What exactly IS Lit Curls?
A: Lit Curls is a black natural hair care product that temporarily makes your hair smooth, soft, curly, wavy and shiny with minimal daily upkeep until you wash it out.
Q: Will my hair still be curly and shiny after it dries? Will it be hard like hair gel makes it?
A: Lit Curls will keep your hair looking curly, soft, defined, and shiny after it dries. It will not be hard like with hair gel unless you apply the product incorrectly or use too much.
Q: My hair is relaxed or my hair is heat damaged. Will Lit Curls make my hair curly?
A: Lit Curls WILL NOT make relaxed, heat damaged or otherwise straight hair curly.
Q: What about shrinkage?
A: We all hate shrinkage. We at Lit Curls avoid shrinkage in two ways:
- Use Lit Curls "Curl Weights" to weigh your hair down while drying
- We use an anti shrinkage blow drying technique that involves stretching the hair while blow drying it.
Both of these techniques are VERY EFFECTIVE. You can see both of these techniques demonstrated in our full product tutorial located on our home page.
Q: How many applications of the Lit Curls product do you get when you buy the kit?
A: It all depends on how long and/or thick your hair is. If you have short hair that is kind of thin, you may get as many as 10 or more applications of the product on your hair. If you have thick long hair you may get as few as 5 or 6 applications of the product on your hair. It all depends on how much hair you have. Remember you must cover all of your hair with the Lit Curls product when you apply it. You must use the product daily to maintain your hair.
Q: I read that you should wear a scarf at night because Lit Curls is greasy. Is this true?
A: Yes, a little. But not more then other hair products that contain natural oils that can rub off on your pillow case. Lit Curls can be a little messy depending on how your hair takes the product and how much product you apply. LIT CURLS IS NOT GREASY LIKE A JERRI CURL, or anything like that, but you must make sure you wear a scarf/bonnet or Lit Curls Curl keeper at night. Wear the Lit Curls "Curl Keeper" or some other bonnet to keep your hair protected from breakage while sleeping. When you wake up, remove your scarf and shake your hair a little and let your hair relax itself from being cooped up in a bonnet or scarf. Do this before styling or daily maintenance.